Refund policy
Return & Refund Policy
Tradewinds Ranch reservations are custom, seasonal, and perishable. We hand-select and cure pumpkins for your specific porch, and we hold a place for you on a limited seasonal calendar, so our terms are built around that.
Returns. Because our pumpkins, straw, and greenery are perishable and each display is prepared for you, we do not accept returns. If something is wrong with your order, we will make it right under the terms below.
Payment. Your package is paid in full when you reserve, which secures your install week and your place on our schedule.
Cancellations and refunds.
- Cancel 14 or more days before your scheduled install week for a full refund.
- Cancel 3 to 13 days before your install week for a 50 percent refund, since we have begun sourcing and scheduling for you.
- Within 48 hours of your install, or once your display has been installed, reservations are non-refundable, because your pumpkins have been purchased and prepared specifically for you.
If your display arrives damaged or not as described. Tell us within 48 hours of delivery or install, with a photo, and we will repair, replace, or otherwise make it right. Natural spoilage of an uncarved pumpkin within 14 days is covered by our Fresh Porch Guarantee: email a photo and we will replace it once, at no charge. The guarantee does not cover carved pumpkins, or damage from animals, weather, theft, or handling after installation.
Porch Drop, delivery only. Please look over your delivery when it arrives. If anything is damaged or missing, email us within 48 hours with a photo and we will make it right.
Rescheduling. Need a different week? Contact us as early as you can, and we will do our best to move your install, subject to availability.
Weather. Our displays live outdoors. Severe weather may shift your install by a day. Weather after installation is not a basis for a refund, and is addressed by the Fresh Porch Guarantee where it applies.
How to request. Email hello@tradewindsranch.co with your name and order number. Approved refunds are returned to your original payment method, typically within 5 to 10 business days.